Remove ScreenConnect or ConnectWise Control from Windows / Mac / Linux

[Andy]

For Windows
From the "Add/Remove Programs" area of the Control Panel, remove the entry, "ScreenConnect Client (xxxxxxxxxxxxxxxx)" where xxxxxxxxxxxxxxxx is the thumbprint which is unique to your ScreenConnect installation.

You can also remove the access client manually via the administrator command prompt:

wmic product where name="ScreenConnect Client (xxxxxxxxxxxxxxxx)" call uninstall /nointeractive

For Mac
The access client is installed on your OSX device at /opt/screenconnect-xxxxxxxxxxxxxxxx where xxxxxxxxxxxxxxxx is the thumbprint which is unique to your ScreenConnect installation.

Remove the listed files and directories to uninstall the access client.

1. Stop the ScreenConnect Client service on that device:
   

   launchctl unload /Library/LaunchAgents/screenconnect-xxxxxxxxxxxxxxxx-onlogin.plist

2. Delete the service definitions (both the onlogin and prelogin ones):
   

   rm -v /Library/LaunchAgents/screenconnect-xxxxxxxxxxxxxxxx-*.plist

3. Delete the ScreenConnect Client files:
   

   rm -rv /opt/screenconnect-xxxxxxxxxxxxxxxx.app

Hint: Use the following command command to see the thumbprint:

ls -l /Library/LaunchAgents/screenconnect-*

20/04/2024: Update courtesy of @jabba:
For those using later versions of macOS (Sonoma), Jeff has provided updated removal commands. Below are the steps to ensure ConnectWise Control is completely uninstalled:

sudo launchctl bootout system/connectwisecontrol-xxxxxxxxxxxxxx
sudo rm /Library/LaunchAgents/connectwisecontrol-xxxxxxxxxxxxxx*.plist
sudo rm -r /Applications/connectwisecontrol-xxxxxxxxxxxxxx.app

Kudos to Jeff for the update and for helping ensure this guide stays relevant!

For Linux
The access client is installed on your Linux device at /opt/screenconnect-xxxxxxxxxxxxxxxx where xxxxxxxxxxxxxxxx is the thumbprint which is unique to your ScreenConnect installation.

To remove the access client from a Linux device, enter one of the following (depending on your distribution):

dpkg -r screenconnect-xxxxxxxxxxxxxxxx

or:

rpm -e screenconnect-xxxxxxxxxxxxxxxx

 

[Dede]

wmic product where name="ScreenConnect Client (xxxxxxxxxxxxxxxx)" call uninstall /nointeractive

Hi Andy,
1. I tried this, in CMD, It returned:
No Instance(s) Available.
2. I substituted the (xxxxxxx's) by its registry number found on properties sheet I found under "Services". It returned:
Invalid Verb Switch.
What is the meaning of (xxxxxxxxxxxxxxxx) ?

What are the steps ? Are there screenshots step by Step ?

Many thanks.

 

[Andy]

Hi Andy,
1. I tried this, in CMD, It returned:
No Instance(s) Available.
2. I substituted the (xxxxxxx's) by its registry number found on properties sheet I found under "Services". It returned:
Invalid Verb Switch.
What is the meaning of (xxxxxxxxxxxxxxxx) ?

What are the steps ? Are there screenshots step by Step ?

Many thanks.

The (xxxxxxxxxxxxxxxx) in the commands you're using to uninstall ScreenConnect represents the unique thumbprint or identifier associated with your specific installation of ScreenConnect. This thumbprint is a unique string of characters that identifies the ScreenConnect Client on your system.

When you see the message No Instance(s) Available, it might mean that the command is not finding the exact name of the product you want to uninstall, which could be due to an incorrect thumbprint.

The Invalid Verb Switch error could be related to the substitution you made. If you're replacing the (xxxxxxx's) with the registry number you found under "Services," make sure that it matches exactly with the thumbprint of the ScreenConnect Client installed on your system.

To find the correct thumbprint, you might want to look in the appropriate directories mentioned in the instructions, such as /opt/screenconnect-xxxxxxxxxxxxxxxx on Mac and Linux, or look through the "Add/Remove Programs" section in Windows to find the exact name of the ScreenConnect Client installation.

Have a look at my screenshot below:

 

[jabba]

In the later versions of Mac OS (Sonoma). I found these commands worked well to do a manual removal..

sudo launchctl bootout system/connectwisecontrol-xxxxxxxxxxxxxx
sudo rm /Library/LaunchAgents/connectwisecontrol-xxxxxxxxxxxxxx*.plist
sudo rm -r /Applications/connectwisecontrol-xxxxxxxxxxxxxx.app

The previous commands seemed out of date as of May 2024

Cheers

Jeff

 

[Andy]

Hi Jeff,

Thanks for sharing these updated commands for the newer macOS versions. This information is handy as it helps to ensure that this guide remains current and effective for all users.

Cheers,