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[SOLVED] 3CX *20* Pickup a call not found or Pickup a call doesn't work

Andy

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Go through the following checklist and then try again:
  1. The extension ringing shows its presence and its calls to group members.
    "Extensions >> Edit >> Rights"
    1620950445707.png

  2. The extension picking up the call (performing the *20*) can see presence and calls of the ringing extension "Extensions >> Edit >> Rights".
    1620950458189.png

  3. The extension picking up the call has the "Perform Operations" right enabled.
    "Extensions >> Edit >> Rights"
    1620950469980.png

  4. Both involved extensions are in the same group.
  5. Go into "Settings >> Dial Codes" and make sure that *20* is actually set as the Pickup Dial code and that there are no overlapping Dial Codes (Other Dial Codes set as *20* or something similar like *2, etc)
If even after doing the above you still get the same, go into "Settings >> General" and disable the following option if enabled and save:
1620950483029.png

Hints:
  • Use *20* to pick up calls received)
  • Use *20*<extension_number> to pick up calls received on specific extension.
Let us know if you find the checklist above useful by commenting down below 👇
 
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